TERMS & CONDITIONS

1. Agreement

By booking with OZYuuTours, you agree to these terms and conditions. Please read them carefully before making a booking.

2. Booking and Payment

Booking Confirmation
A booking is confirmed when you receive a written confirmation from OZYuu Tours. Ensure all details are correct upon receipt.

Payment Terms

Full payment is required at the time of booking unless otherwise specified. Payments can be made via credit card, bank transfer, or other approved methods. Failure to pay on time may result in the cancellation of your booking.

3. Changes and Cancellations

Changes by You
Requests for changes must be made in writing and are subject to availability. Changes may incur additional costs, which will be communicated to you.

Cancellations by You
Cancellations must be made in writing. Cancellation fees may apply, depending on the timing of the cancellation:

Less than 15 days before departure**: 100%

Changes and Cancellations by Us

OZYuu Tours reserves the right to change or cancel your booking due to unforeseen circumstances such as natural disasters, political instability, or other events beyond our control. In such cases, we will offer alternative arrangements or a full refund.

4. Travel Documents

You are responsible for obtaining and carrying all necessary travel documents, including passports, visas, and health certificates. Ensure all documents are valid for the duration of your trip.

5. Travel Insurance

Travel insurance is strongly recommended for all bookings to cover unforeseen events such as trip cancellations, medical emergencies, and lost luggage. It is your responsibility to ensure adequate coverage.

6. Liability

OZYuu Tours is not liable for any direct or indirect losses, damages, or injuries that may occur during your trip, except where such losses are caused by our negligence. This includes but is not limited to:

– Personal injury or illness
– Loss or damage to personal belongings
– Delays or changes to your itinerary

7. Health and Safety

It is your responsibility to ensure you are in good health to undertake the trip. Consult your doctor for any necessary vaccinations or medical advice.

8. Complaints

Any complaints should be reported immediately to our customer service team to give us the opportunity to resolve the issue promptly. If the issue is not resolved to your satisfaction, please submit a formal complaint in writing within 30 days of your return.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from these terms will be subject to the jurisdiction of the courts of [Your Country/State].

10. Amendments

OZYuu Tours reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services after any such changes constitutes your acceptance of the new terms.

11. Force Majeure

OZYuu Tours is not liable for failure to perform any of our obligations if such failure is due to events beyond our reasonable control, including but not limited to natural disasters, war, strikes, or other similar events.

12. Special Requests

Any special requests (e.g., dietary requirements, room preferences) must be made at the time of booking. We will attempt to fulfill such requests but cannot guarantee them.

13. Conduct

We expect all guests to behave responsibly and respect local laws and customs. OZYuu Tours reserves the right to terminate your participation in a tour if your behavior is deemed inappropriate, dangerous, or disruptive.

14. Contact Us

For any questions or concerns, please contact us at:

– Email: [info@yuutours.com](mailto: oz@yuutours.com)
– Phone: [Your Contact Number]

By booking with OZYuuTours, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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This document is intended as a general guide. For specific queries, please refer to our full terms and conditions available on our website.